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Know Your Rights and Ours

When you open an account with batartoto, these terms shape how we handle your deposits, withdrawals, account security and dispute resolution.

Account eligibility and signup rulesPayment and withdrawal termsGame play and dispute handling
batartoto Know Your Rights and Ours
REACH US WHEN YOU NEED

How to Contact Us About Terms

If you have questions about these terms, need clarification on account rules, or want to dispute a transaction, our support team is available through multiple channels. We respond to messages within 24 hours on weekdays. Players in Medan and Semarang reach our support desk with the same speed as any other region — language support and response time do not vary by location.

Team online

Live Chat

Open the chat bubble in the bottom-right corner of the site or app. Available during Indonesia business hours, Monday to Sunday, 09:00–22:00 WIB. Fastest way to get an answer about account rules or term queries.

Email Support

Send detailed questions to [email protected]. Include your account ID and the transaction date if you're disputing a charge. We reply within 24 hours on weekdays, 48 hours on weekends.

Account Settings

Log in, go to Settings > Account > Terms & Policies. View the full current terms, review your account status, and download a copy of your agreement at any time.

YOUR DATA AND SECURITY

How We Handle Your Account Information

These terms include our commitments on data handling, account security and your right to request changes.

Data Encryption

All account logins, deposits and withdrawals are encrypted with TLS 1.2. Payment details are tokenised — we do not store your full card or wallet numbers on our servers.

Account Verification

Before your first withdrawal, we verify your identity using your ID document and proof of address. This prevents fraud and complies with anti-money-laundering rules where applicable.

Session Timeout

Your session ends after 30 minutes of inactivity. Log in again to resume play. This protects your account if you leave your device unattended.

Dispute Resolution

Report any unauthorised transaction or disputed charge within 30 days. We investigate and respond within 10 business days. If unresolved, you may escalate to your payment provider.

Access Requests

You may request a copy of all data we hold about you via [email protected]. We provide it within 14 days. You may also request corrections or deletion where local law permits.

Policy Changes

We notify you of term updates via email at least 14 days before they take effect. Continuing to use your account after the deadline means you accept the new terms.

Frequently Asked About Our Terms

Violations such as multi-accounting, underage access, or cheating may result in account suspension or permanent closure. Funds are returned to your original payment method within 10 business days. We will contact you with details and a chance to dispute before permanent action.

You may close your account at any time through Settings > Account > Close Account. Any unused balance in your wallet is returned to DANA, OVO, GoPay or the original payment source you used. Game losses are not refundable — they are settled game outcomes, not errors.

Daily and monthly withdrawal limits depend on your account verification level and local law. The limits are shown in your wallet. If you reach your limit, you may request a higher tier by completing additional verification with our support team.

Withdrawals via DANA, OVO, GoPay or QRIS usually arrive within one hour. Bank transfers may take 1–3 business days depending on your bank. We process all requests within 24 hours; delays beyond that indicate a provider issue and should be escalated to your bank.

Contact our support team within 24 hours of the deposit with proof (screenshot of the error). If funds have not entered your account wallet, we can request a refund from the provider. Funds already in your wallet cannot be reversed — you must use them to play or withdraw per normal rules.

No. Whether you access batartoto via the web app or native mobile app, these terms are identical. Game outcomes, deposit speeds and withdrawal rules do not vary by device. Mobile sessions timeout after 30 minutes of inactivity, the same as desktop.

You may update your phone, email and password at any time in Settings. Name, date of birth and ID number cannot be changed once verified — this protects your account security. If you need a correction, contact [email protected] with proof of identity.